Join us as an Administrator within our Palletforce team. The main purpose of this role is to be the first point of contact for Palletforce strategic accounts, resolving their problems or queries in an efficient and effective timescale. You’ll be ensuring that service levels are monitored and standards are maintained.
Closing Date: November 29th 2024
Job Title: Depot 900 Administrator
Location: Callister Way, Burton On Trent
Employment Type: Full Time
Salary: Competitive
Closing Date: 26/04/2024
The Role:
The main purpose of this role is to be the first point of contact for Palletforce Strategic accounts, resolving their problems or queries in an efficient and effective timescale. You’ll be ensuring that service levels are monitored and standards are maintained.
Rewards and Benefits:
We’ll support your development, help you grow and also offer you a package that includes:
- Competitive Salary
- Competitive Annual Leave
- Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
- Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
- Employee Recognition Scheme
- Excellent Pension Scheme & Life Assurance
- Health Care Cash Plan
- Onsite parking and kitchen facilities
Key Responsibilities:
- Handling incoming and outgoing phone calls and enquiries
- Processing discrepancies effectively and efficiently
- Investigating and solving complex or long standing issues
- Keeping accurate records of discussions
- Build and maintain customer and depot relationships
- Produce a variety of reports and KPIs using a high level of accuracy
- General administration/filing dutie
Our Ideal Candidate Will Have:
- To be polite and professional at all times, being aware of the environment you work in
- Must be proficient in the use of MS Office, in particular Excel, and other specified software
- Proactive and able to work independently or part of a team in a busy environment
- Able to resolve customer complaints in an appropriate manner
- Trustworthy and accountable
- Open and approachable
DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.
Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
“Let us be your employer of choice”