Depot Support Coordinator

Job Title: Depot Support Coordinator
Location: Callister Way, Burton On Trent
Employment Type: Full Time
Salary: Competitive
Closing Date: 19/07/2024

The Role:

Join us as a Depot Support Co-ordinator within our Depot Support Team. The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.

Shift info:  Monday to Friday – 17:30 – 02:00

Covering shift (holidays): 22:00 – 06:30

Key Responsibilities:

Carrying out general day to day duties relating to the transport function – including but not limited to:-

• Be polite and professional at all times, being aware of the environment you work in.
• Take incoming telephone calls and enquiries and making outbound calls.
• Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail.
• Locating possible missing pallets and damages in a timely, thorough and accurate manner.
• Providing help and advice using the organisation’s products or services.
• Communicating courteously by telephone, email and face to face both internally and externally.
• Investigating and solving problems which may be complex or long-standing.  Any problems that are unable to be resolved being brought to the attention of the Depot Support Manager in a prompt and timely manner.
• Dealing with difficult telephone calls calmly and professionally; resolving problems and issues in a proficient manner.
• Keeping accurate records of discussions or correspondence with depots where appropriate.
• Producing written information for depots, often involving the use of computer packages / software.
• Able to work as an effective team player, supporting and recognizing the need for support wherever appropriate.
• Build and maintain positive relationships with member depots, members of the Depot Support Team and other Palletforce staff.
• Provide a high level of support to the night operations team.
• Produce a variety of reports, KPI’s, holiday log, FLT utilisation, FLT drivers scanning, agency timesheets and purchase orders, late inbound/outbound trunk vehicles and FLT defects, using a high level of accuracy.
• Advise Health and Safety of any minor damage reports.
• Advise the night Operations Managers/Team Leaders of anything which may impact on the operation or any specific depot requests which need to be carried out during the night operation.
• To carry out all your duties and responsibilities with reasonable care for your own health & safety and that of others who may be affected by your acts or omissions at work.
• To co-operate fully with Palletforce in matters of health and safety.
• Any other adhoc duties as and when required by the Depot Support Manage

Our Ideal Candidate Will Have:

• MS Excel (Microsoft) Experience
• Polite and professional
• Able to work as an effective team player, supporting and recognising the need for support wherever appropriate and be able to work on own initiative.
• Build and maintain positive external relationships internally within the team, member depots and other Palletforce staff.

Rewards and Benefits:

We’ll support your development, help you grow and also offer you a package that includes:

• Competitive Salary
• Competitive Annual Leave
• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
• Health Care Cash Plan
• Excellent Pension Scheme
• Onsite parking and kitchen facilities

DIVERSITY AND INCLUSION

Equality, diversity and inclusivity are at the heart of everything EV Cargo does.  We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.  By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

“Let us be your employer of choice”

Apply for the role here.