高级客户经理将负责通过可靠的服务交付和创新的供应链开发计划，为 GCS 客户创造更大的价值并推动更多业务。该职位需要与关键利益相关者建立牢固的关系，了解客户战略，并发现运营和商业改进的机会。

截止日期：2024年3月8日

职称： Senior Client Manager
Department: Global Customer Solutions (GCS)
地点： Heathrow, UK
Reports To: Account Director

Job Summary

Key Relationships

主要责任

Client Relationship Management

Build, manage, and develop relationships with key client stakeholders across all relevant functions.
Act as the ambassador for the client within EV Cargo and across the global network.
Understand the client’s business and supply chain strategy and help shape future solutions to align with their goals.

Commercial & Account Development

Identify and develop opportunities to add new business across the EVC group.
Translate evolving client needs into innovative supply chain solutions offered by GCS.
Develop and maintain a comprehensive Key Account Plan to capture account status, development initiatives, and future opportunities.
Own and manage the customer P&L, contract, and commercial relationship.
Contribute to tender documents and commercial proposals.

Operational Excellence

Collaborate with the client to improve service levels and track value generation from specific initiatives.
Ensure the seamless management of cross-trade business across global offices and partners.
Create, update, and manage accurate tariffs across all modes, origins, and destinations.
Ensure regular operational reports are accurate, timely, and insightful.
Lead weekly operational meetings with internal teams and the client, owning follow-up actions and resolutions.
Continuously update and improve all Standard Operating Procedures (SOPs) to ensure operational efficiency.
Act as the escalation point for global operational issues, working closely with operations teams to resolve.

Data, Technology & Reporting

Work with the EV Cargo Tech teams to understand and optimize the LIMA system, ensuring seamless integration with the client’s PO management and WMS systems.
Ensure accurate documentation exists to support onboarding of new business areas.
Own, create, and lead Quarterly Business Reviews (QBRs) 和 KPI reviews with the client.
Provide detailed and accurate reporting for both internal and client-facing purposes.

Knowledge Sharing & Best Practice

Proactively share best practices in account management and supply chain development across the GCS team.
Create internal case studies and presentations to showcase successful initiatives.
Coach and mentor existing Account Executives to develop their skills in client management.

On-Site & International Engagement

Spend weekly on-site time with the client and account teams in Heathrow, as well as other UK operational sites.
Travel internationally with the client for Annual Business Reviews (ABRs), factory visits, and supplier reviews.

Required Experience & Skills

Strong client management and account development experience within the logistics or supply chain sector.
Proven experience in delivering innovative supply chain solutions.
Excellent stakeholder management, both internally and externally.
Commercial acumen with the ability to manage P&L and contractual agreements.
Operational knowledge across multiple transport modes (air, sea, road) and international trade.
Ability to work cross-functionally and globally across different time zones and cultures.
Strong analytical skills with experience in data-driven reporting and performance analysis.
Experience with supply chain technology platforms, ideally including PO management and WMS systems.
Ability to mentor and coach junior team members.
Flexibility to travel regularly within the UK and internationally.

Location & Travel

Additional Information

This role may include other duties reasonably required in line with the overall purpose of the role.

商业 – 高级客户经理